Our pre-sales and after-sales service

Pre-sales Consultation – Starting with Professionalism, Dedicated to Customization

One-on-One Exclusive Health Consultant

• Not customer service, but a professional with qualifications such as nutritionist and health manager. They don't sell products, but listen to your health condition, lifestyle habits, and specific goals.

Scientific Assessment and Needs Analysis

• Through professional communication, we help you clarify your needs, distinguish between "basic nutritional supplementation" and "specific functional improvement," and provide preliminary scientific dietary and lifestyle suggestions.

Transparent Product Education and Customized Solutions

• Ingredient Traceability Explanation: Detailed explanation of the scientific mechanisms, raw material sources, and clinical endorsements of core ingredients, ensuring you make informed purchases.
• Stress-Free Customized Solutions: Based on your budget and timeline, we provide 1-2 targeted product combination plans, clearly comparing their differences and expected outcomes, giving you complete decision-making power.
• Risk Warnings and Contraindications: Proactively informing you of the product's applicable population, potential contraindications, and interactions with medications, ensuring safety is paramount.

Phase Two: Purchase Experience – Seamless Integration, Safe and Convenient

• Convenient Purchase Channels: Coverage across multiple online and offline channels, supporting flexible payment methods.
• Full Order Tracking: Real-time logistics updates from order placement to receipt, ensuring you are always aware of the status.
• Strict Privacy Protection: All health information and order data are encrypted, adhering strictly to confidentiality agreements.

Comprehensive Follow-up System

• 7-Day Adaptation Period Follow-up: Within one week of purchase, a consultant proactively contacts you to understand your initial product experience and answer common questions during the adaptation period.
• 30-Day Effect Feedback and Fine-Tuning: The first key follow-up discusses changes in your body and provides suggestions for fine-tuning the usage time, dosage, or combinations based on feedback.
• Quarterly Health Review (90/180 days): Systematically reviews progress, assesses the achievement of health goals, and provides nutritional and lifestyle guidance for the next stage.

Powerful Value-Added Support Platform

• Online Health Knowledge Base: Free access to articles and video courses covering nutrition, scientific exercise, sleep management, and other related fields.
• Community Interaction and Exchange: Invite members to join an exclusive community hosted by health consultants to share knowledge, answer questions, and create a positive and supportive health atmosphere.
• Regular Expert Live Broadcasts: Invite industry doctors and nutritionists to conduct online lectures, providing opportunities for direct dialogue with authorities.

Worry-Free Guarantee and Problem Solving

• Transparent Return and Exchange Policy: We provide a convenient return and exchange channel within reasonable limits. We focus on why you are dissatisfied and use this feedback as key to improving our products and services.
• Rapid Response Channel: Any inquiries will receive an initial response within 2 hours, and complex issues will be resolved within 24 hours.
• Long-Term Product Profile: We create a personal product usage profile for you, facilitating long-term tracking of your health status and product compatibility.