Frequently Asked Questions

I. Production and Quality Assurance

Q: What certifications do your production facilities hold?

A: We prioritize quality and safety above all else. Our production facilities are fully certified and operate in strict accordance with international standards, including GMP (Good Manufacturing Practice), ISO 9001, ISO 22000, HACCP, and FDA compliance standards. Additionally, we offer Halal and Kosher certified production lines to meet diverse market needs.

Q: How do you ensure the quality and traceability of raw materials?

A: Every batch of raw materials undergoes rigorous testing. We partner only with verified suppliers and conduct comprehensive in-house laboratory testing, including heavy metal analysis, microbiological testing, and potency verification. Every finished product comes with a Certificate of Analysis (COA) to ensure complete transparency and compliance.

II. Customization and OEM/ODM Services

Q: What is the difference between your OEM and ODM services?

A: OEM (Original Equipment Manufacturer) services allow you to produce dietary supplements under your own brand using our established, high-quality formulations. ODM (Original Design Manufacturer) offers a comprehensive service experience: our R&D team works closely with you to develop unique, custom formulations tailored to your specific market needs and brand vision.

Q: What is your Minimum Order Quantity (MOQ)?

A: We are committed to supporting brands at various stages of growth. While MOQs vary depending on the dosage form (e.g., capsules, softgels, gummies) and formulation complexity, we offer flexible, low-MOQ options designed to help startups launch products without the burden of excessive inventory. Please let us know your specific requirements to receive a customized quote.

Q: Do you provide support for packaging design and label compliance?

A: Yes, we are a full-service contract manufacturer. We offer a one-stop solution that includes formulation development, custom packaging design, and expert labeling consultation to ensure your products meet the regulatory requirements of your target markets.

III. Samples and Product Development

Q: Can I request samples before placing a bulk order?

A: Certainly. We fully understand that product quality is paramount. We provide samples for testing so you can evaluate the product's texture, taste, and overall quality. Please contact our sales team to discuss your project, and we will guide you through the specific sample request process.

Q: How long does it take to develop a new dietary supplement?

A: The development timeline depends on the complexity of the formula and packaging requirements. On average, the entire development and production process takes approximately [insert timeframe, e.g., 4–8 weeks]. We prioritize efficiency and strive to bring your product to market as quickly as possible without compromising quality.

IV. Logistics and International Trade

Q: What shipping methods do you offer? Do you assist with customs clearance?

A: We provide comprehensive global shipping solutions, including air freight, sea freight, and express courier services. With extensive experience in international trade, we can supply all necessary export documentation—such as commercial invoices, packing lists, certificates of origin, and health certificates—to ensure smooth customs clearance at the destination.

Q: What is your policy regarding shipping damage or quality issues?

A: We implement strict quality control measures at every stage, from production to shipment. In the rare event of shipping damage or quality issues, we handle the situation in accordance with our clear after-sales support policy. Our team will take proactive steps to safeguard your interests.

V. How to Get Started

Q: How can I reach your team to discuss a partnership?

A: We are ready to help you grow your brand. You can reach us through the following channels:

• WhatsApp/Phone: +86 18966915318

• Email: sales05@nutritionoem.com, sales09@nutrition-oem.com

• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

• Inquiry Form: [Click here to send us your requirements]